Terms and Conditions

1. Introduction

These Terms and Conditions explain the general rules that apply when you access the Aetarix website, contact us about a project, or engage Aetarix to provide technology services.

By using this website, you agree to these Terms. When Aetarix provides services to a client, the applicable proposal, statement of work, contract, or other written project agreement will also apply.

If a project agreement conflicts with these general Terms, the project agreement will take precedence for that project.

2. About Aetarix

Aetarix is a software company operating from Lahore, Pakistan. We provide technology services such as custom software development, web and SaaS development, mobile application development, workflow automation, AI-enabled solutions, integrations, cloud engineering, and DevOps support.

The exact services, deliverables, and responsibilities for each client project are defined through mutual agreement.

3. Eligibility and Authority

By using our services or entering into an agreement with Aetarix, you confirm that:

• You have the legal capacity to enter into the agreement.
• Any information you provide is accurate to the best of your knowledge.
• If you act for a business or another organization, you have authority to act on its behalf.
• You will use our website and services only for lawful purposes.

4. Project Proposals and Agreements

Discussions, estimates, and initial consultations do not create a binding project commitment unless both parties agree to proceed.

A project may be confirmed through a proposal, statement of work, contract, email confirmation, electronic signature, or another method mutually accepted by Aetarix and the client.

Project agreements may define:

• The project scope and deliverables
• Responsibilities of each party
• Pricing and payment schedule
• Project milestones
• Estimated timelines
• Acceptance criteria
• Intellectual-property ownership
• Repository and source-code access
• Third-party costs
• Support and maintenance
• Cancellation and termination terms

No verbal discussion changes a written project agreement unless both parties clearly accept the change.

5. Scope and Change Requests

Aetarix will perform the work described in the applicable project agreement.

Requests outside the agreed scope may affect pricing, delivery timelines, and technical requirements. Additional or changed work will begin only after the parties agree on its impact.

Aetarix may provide recommendations during discovery or development, but the client remains responsible for approving material business requirements and project decisions.

6. Client Responsibilities

The client is responsible for providing the information, access, materials, decisions, and approvals reasonably required to complete the project.

Depending on the project, this may include:

• Accurate business and technical requirements
• Timely feedback and approvals
• Access to relevant systems or accounts
• Content, branding, and other client-owned materials
• Permissions required to use third-party services
• Testing and review of delivered work
• A suitable contact person for project decisions

Aetarix is not responsible for delays caused by incomplete information, delayed feedback, unavailable access, changing requirements, or dependencies controlled by the client or another provider.

7. Fees and Payments

Project pricing may be fixed, milestone-based, recurring, time-based, or structured using another model agreed with the client.

Advance payment may or may not be required. The amount, timing, currency, payment method, and payment schedule will be determined separately for each project through mutual agreement.

Invoices must be paid according to the applicable project agreement. If a required payment is delayed, Aetarix may pause work, postpone delivery, or restrict access to unpaid deliverables until the payment issue is resolved.

Any taxes, bank charges, currency-conversion costs, or third-party transaction fees will be handled as stated in the project agreement.

8. Cancellation and Refunds

A client may request to cancel or pause a project by notifying Aetarix.

Unless the applicable project agreement states otherwise, payments already made are non-refundable after work has commenced. This reflects time reserved, discovery completed, development performed, and other resources already committed to the project.

Any treatment of unfinished work, outstanding payments, project files, deliverables, or handover materials will depend on the applicable project agreement and the project's payment status.

Nothing in this section limits any rights that cannot lawfully be excluded under applicable law.

9. Timelines and Delivery

Project timelines are estimates unless a written agreement expressly identifies a deadline as binding.

Delivery dates may change because of:

• Changes in project scope
• Delayed client feedback or approval
• Missing information or access
• Third-party service interruptions
• Technical issues that could not reasonably have been identified earlier
• Events outside the reasonable control of either party

Aetarix will communicate material delays when reasonably possible. A revised timeline may be agreed when project circumstances change.

10. Testing and Acceptance

Aetarix will perform the testing described in the applicable project agreement. The client is responsible for reviewing and testing delivered work within any agreed review period.

Reported issues will be assessed against the agreed scope and acceptance criteria. Defects within the agreed scope will be handled according to the applicable project agreement.

Requests for new functionality, changed behavior, or work outside the agreed requirements may be treated as change requests rather than defects.

11. Intellectual Property

The Aetarix name, branding, website design, website content, and other materials created for Aetarix remain the property of Aetarix or their respective owners unless otherwise stated.

Ownership of client-project deliverables is not automatically determined by these general Terms. It depends on the applicable project agreement.

A project agreement may distinguish between:

• Client-provided materials
• Deliverables created specifically for the client
• Aetarix's pre-existing tools, templates, methods, and reusable components
• Third-party and open-source software
• Licensed components or services

Any transfer of project ownership or usage rights will be subject to the applicable written agreement and agreed payment conditions.

12. Source Code and Repository Access

Source-code ownership, repository access, and administrative access vary by project.

The client does not automatically receive ownership of, or unrestricted access to, every repository, internal development tool, or reusable component used during delivery.

Where source-code delivery, repository transfer, or project ownership is required, it must be documented in the applicable project agreement. Any access or handover may depend on completion of the agreed payments and other project obligations.

13. Client Materials

The client retains ownership of materials it provides to Aetarix.

The client confirms that it has the rights and permissions required for Aetarix to use those materials for the project. This includes content, trademarks, datasets, images, documents, software, credentials, and other resources supplied by the client.

The client is responsible for claims arising from materials it provides without the required ownership, authorization, or permission.

14. Third-Party and Open-Source Services

Projects may use third-party software, hosting providers, APIs, libraries, payment services, communication platforms, cloud infrastructure, or open-source components.

Such services may be governed by their own terms, licenses, pricing, and privacy practices. The client may be responsible for creating accounts, accepting provider terms, and paying third-party charges.

Aetarix does not control third-party availability, pricing, security policies, or future changes. We are not responsible for an interruption or change caused solely by a third-party provider, although we may assist with investigation or migration where separately agreed.

15. AI-Assisted Development

Aetarix may use AI-assisted tools during research, planning, development, testing, documentation, or other project activities when the client has agreed to their use.

The specific use of AI tools may depend on project requirements, confidentiality obligations, data sensitivity, and client instructions.

Aetarix will not intentionally submit confidential client information to an AI service in a manner that conflicts with the applicable project agreement or the client's instructions.

AI-generated or AI-assisted output may require human review and testing before use in a production system.

16. Confidentiality

Each party should protect confidential information received from the other party and use it only for the relevant project or business relationship.

Confidential information may include business processes, source code, credentials, technical documentation, customer information, project plans, and non-public commercial information.

Confidentiality obligations may be further defined in a separate nondisclosure agreement or project agreement. Information that is already public, independently developed, or lawfully obtained from another source is not considered confidential solely because it was discussed during a project.

17. Post-Launch Support

Post-launch support is not unlimited or automatically included with every project.

The duration, scope, response expectations, and cost of support will be determined separately for each project. A limited support period may be included following launch when stated in the project agreement.

New features, infrastructure changes, third-party failures, client-made modifications, and work requested after the agreed support period may require a separate agreement or additional payment.

18. Security and Backups

Security requirements are considered according to the nature of each project. However, no website, application, infrastructure, or data-transfer method can be guaranteed to remain completely secure or continuously available.

The client is responsible for protecting credentials and accounts under its control. Backup, monitoring, incident-response, and recovery responsibilities will depend on the applicable project agreement and hosting arrangement.

The client should notify Aetarix promptly if it becomes aware of unauthorized access or another security issue affecting a project.

19. Warranties and Disclaimers

Aetarix will provide services with reasonable care and in accordance with the applicable project agreement.

Unless expressly stated in writing, we do not guarantee:

• Uninterrupted or error-free operation
• A particular commercial, financial, or marketing result
• Compatibility with every device, platform, or future third-party update
• Continuous availability of third-party services
• That all software risks or vulnerabilities can be eliminated

Information on this website is provided for general informational purposes and is not professional legal, financial, or regulatory advice.

20. Limitation of Liability

To the extent permitted by applicable law, Aetarix will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or services. This may include loss of profit, revenue, business opportunity, or data.

Aetarix will not be responsible for losses caused by:

• Incorrect or incomplete information supplied by the client
• Client actions or unauthorized modifications
• Third-party platforms or service providers
• Failure by the client to maintain suitable access controls or backups
• Use of deliverables outside their agreed purpose
• Events outside Aetarix's reasonable control

Any project-specific limitation of liability should be defined in the applicable project agreement.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

21. Suspension and Termination

Aetarix may pause or terminate services if:

• Required payments remain overdue
• The client materially breaches an agreement
• Continuing the work would be unlawful
• The client requests unlawful, harmful, or unauthorized activity
• Necessary cooperation, information, or access is not provided
• Continuing the engagement creates a material security or operational risk

Where reasonably possible, Aetarix will notify the client and provide an opportunity to address the issue.

Termination does not remove rights, payment obligations, or confidentiality obligations that arose before termination. Handover arrangements will be handled according to the applicable project agreement and payment status.

22. Acceptable Website Use

You must not:

• Use the website for unlawful, fraudulent, or harmful activity
• Attempt to gain unauthorized access to the website or connected systems
• Introduce malware or deliberately disrupt website operation
• Copy or misuse Aetarix branding or website content without permission
• Submit false, misleading, or abusive information through website forms
• Use automated methods that place an unreasonable burden on the website

Aetarix may restrict access where necessary to protect the website, its users, or its systems.

23. Privacy and Cookies

Our handling of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Those documents form part of the information governing your use of the Aetarix website.

24. Electronic Communications and Signatures

The parties may communicate, approve project decisions, and execute agreements electronically using email, electronic signatures, or another mutually agreed method.

Electronic records and confirmations may be used as evidence of project instructions and approvals, subject to applicable law and the parties' agreement.

Each party is responsible for ensuring that approvals are provided by an authorized person.

25. Governing Law and Disputes

These Terms are governed by the applicable laws of Pakistan.

The parties will first attempt to resolve any dispute through good-faith discussion. These discussions may be conducted remotely.

If a dispute cannot be resolved through mutual discussion, it may be referred to the courts or another dispute-resolution process having jurisdiction under the applicable laws of Pakistan, subject to any different procedure agreed in the applicable project agreement.

26. Events Outside Reasonable Control

Neither party will be responsible for delay or failure caused by events outside its reasonable control. These may include natural disasters, internet or power failures, government actions, civil disruption, widespread service outages, or failures of essential third-party infrastructure.

The affected party should notify the other party when reasonably possible and take reasonable steps to reduce the impact.

27. Changes to These Terms

Aetarix may update these Terms when its website, services, practices, or legal obligations change.

The updated version will be published on this page with a revised "Last updated" date.

Changes to these website Terms will not automatically replace the terms of an existing signed project agreement unless the parties agree otherwise.

Continued use of the website after an update means the revised website Terms will apply to future website use.

28. Severability and No Waiver

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure or delay in enforcing a right does not automatically waive that right.

29. Entire Agreement and Order of Priority

For a client project, these Terms, the applicable proposal, statement of work, contract, and any other expressly incorporated documents form the agreement between the parties.

If there is a conflict, the following order should generally apply unless the project agreement states otherwise:

1. The signed project agreement or contract
2. The signed statement of work or accepted proposal
3. These general Terms and Conditions
4. General website information or informal discussions

30. Contact Us

If you have questions about these Terms and Conditions, contact:

Aetarix

Lahore, Pakistan

Email: [email protected]

Website: aetarix.com